Support
Managed IT, helpdesk and onsite support, co-managed IT alongside your own team, project services, outsourced IT and contractors. Everything below is delivered by the same Sydney team under one agreement.
- Since 2006
- Remote + onsite
- One agreement
What is in Support
- Managed IT Services Sydney Managed IT services for Sydney small and medium businesses: monitoring, helpdesk, security and planning under one predictable agreement. Since 2006.
- IT Support Sydney Business IT support in Sydney: fast remote helpdesk, onsite technicians and plain-English advice for small and medium businesses. Since 2006.
- Outsourced IT Support Sydney Outsourced IT for Sydney businesses: a complete external IT department covering support, security, cloud and strategy, since 2006.
- IT contractor services IT contractors from Static Computers for projects, leave cover and short-term engineering work in Sydney, scoped and quoted after a complimentary IT review.
The other three
Every service- Protect Cyber security, 24/7 monitoring, Essential Eight, ISO and tender preparation, staff training, backup and disaster recovery.
- Cloud Private cloud hosting, AWS and Azure, Microsoft 365 setup, licensing and support, and cloud migration.
- Advise IT consulting and roadmaps, office moves, voice and data, e-waste recycling.
Questions we get asked
Not here? Call 1300 366 638 or ask on the review call.
Are we locked into a contract?
Agreements run for 12, 24 or 36 months, so you choose the term. You keep ownership of your domains, tenants and licences throughout, and you leave with your documentation if you go. Offboarding fees and contract cancellation charges apply, as set out in sections 4.2 and 4.3 of our terms and conditions.
How long does switching IT providers take?
We audit and document your environment first, run alongside your current provider, then take over on an agreed date. Onboarding can be as fast as five days. Nothing is switched off until we can support it.
How quickly do you respond?
A person answers the helpdesk during business hours and most issues are fixed in the same session. Our average first response is 5 minutes, and targets are set by impact in your agreement.
Book your complimentary IT review
25 minutes, phone or Teams. You get a written report covering what you run, what is at risk and what we would fix first, with a proposed agreement within five business days. No obligation.
Rather talk now? Call 1300 366 638. Not ready yet? Get Steven’s book, 90 Days to a Secure Business.