IT Support Sydney
When a laptop will not start, email stops or the shared drive disappears, your team needs someone who answers and fixes it. Static Computers provides business IT support across Sydney, remote first and onsite when it matters.
What's included
| Included | What it covers |
|---|---|
| Helpdesk for your staff | Phone, email and portal. Tickets are logged, prioritised and followed through to a fix. |
| Onsite technicians | For hardware, network and anything that cannot be fixed remotely, a technician comes to you. |
| User and device setup | New starters, new laptops, printers, phones and access permissions handled properly on day one. |
| Microsoft 365 and email | Mailbox problems, shared calendars, Teams and OneDrive sorted without the runaround. |
| Network and Wi-Fi | Slow internet, dropouts and dead spots diagnosed and fixed, not just restarted. |
| Plain-English advice | When something should be replaced or upgraded, we tell you why in language you can take to a budget meeting. |
Signs your IT support is not working
Tickets go quiet
You log a problem and hear nothing until you chase it, so staff stop reporting things and work around them instead.
You explain your setup every time
Each call starts from zero because nobody has written down how your systems fit together.
Fixes do not stick
The same fault returns next month because the cause was never addressed, only the symptom.
Nobody comes onsite
Remote support cannot reach a dead switch, a failed drive or a new desk, and the answer is always to wait.
Response and resolution times
- Average first response
- 5 minutes
- Helpdesk hours
- 9am to 5pm weekdays, on-call 24/7, security monitoring 24/7
What happens when you call
-
A person answers
Your staff reach the helpdesk directly. The request is logged with what was happening, on which device, for which user.
-
Triage against your documentation
We already know your environment, so the first minutes go into the fix rather than into discovery.
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Fix remotely, or attend
Most issues are resolved in the same session. When hardware or the network needs hands, a technician is scheduled to your site.
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Close the cause
Recurring faults are escalated out of the ticket queue and into a fix, so the same problem is not logged a third time.
What it costs
Every agreement is a fixed monthly figure quoted after a complimentary IT review, because scope varies a lot between businesses. How pricing works.
Managed vs in-house vs break-fix
Managed IT is a fixed monthly fee with monitoring and patching done before things break. Break-fix is billed by the hour when something goes wrong. An in-house hire is a salary plus leave, training and tools, and one person's skills. The full comparison.
Standards and tools we use
Enterprise-grade protection, with human-first 24/7 monitoring of endpoints, Microsoft 365 and sign-in behaviour. Microsoft 365 and Google Workspace backups run up to four times a day, and on-premises servers are backed up too.
Where we work
Onsite across Sydney; remote support nationally.
Support built for small business
Most of our clients do not have an IT department. That means we explain things without jargon, we keep a record of your setup so you never have to re-describe it, and we say when a cheaper fix will do.
What clients say on Google
Read 10 of our 40+ reviewsThe best MSP I have used. These guys are quick, reliable and professional.
Great to deal with very helpful always answers a call , is very efficient at solving problems and making your data safe would highly recommend static computers and Steven
Steve turned around an issue we were having with our CRM configuration in a timely and professional manner. I would definitely engage Steve at Static Computers again in the future.
Questions we get asked
Not here? Call 1300 366 638 or ask on the review call.
Do you offer IT support for small businesses in Sydney?
Yes. Small and medium businesses have been our focus since 2006. Support is scoped to your size, whether that is five staff or two hundred.
Is support remote or onsite?
Both. Most issues are resolved remotely within the same call. When hardware or the network needs hands on, we send a technician to your Sydney premises.
Can we get support without a long-term contract?
Ad-hoc support is available. Most clients move to a managed agreement once they see how much less goes wrong when someone is maintaining things.
What happens in a complimentary IT review?
A 25-minute call, phone or Teams. We ask what you run, what breaks, and what worries you, then tell you plainly what we would fix first and what it would take. There is no obligation and nothing to install beforehand.
How quickly do you respond?
Response targets are set in your agreement and prioritised by impact, so a whole team offline outranks a single mailbox rule. We agree those targets with you rather than publishing one number for every business.
Can our staff contact you directly?
Yes. Every covered user can raise a ticket themselves, which is faster than routing everything through one internal person.
Related
Every service- Managed IT Services Sydney Managed IT services for Sydney small and medium businesses: monitoring, helpdesk, security and planning under one predictable agreement.
- Microsoft 365 support in Sydney Microsoft 365 setup, licensing, migration, security and support for Sydney businesses, including Business Premium configured for MFA and device management.
- IT Support in Sydney CBD Managed IT services and IT support in Sydney CBD from a provider based at 222 Pitt St.
Book your complimentary IT review
25 minutes, phone or Teams. You get a written report covering what you run, what is at risk and what we would fix first, with a proposed agreement within five business days. No obligation.
Rather talk now? Call 1300 366 638. Not ready yet? Get Steven’s book, 90 Days to a Secure Business.