How much do managed IT services cost in Sydney?

Prices last checked 4 November 2026.

Pricing is tailored to your business, support requirements and security needs. Most managed service providers charge a fixed monthly fee per user that covers helpdesk support, proactive monitoring, patching, cyber security and data backup. Static Computers quotes a fixed monthly price per user after a complimentary IT review, with no hidden fees.

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Managed IT services pricing in Sydney at a glance

Type of IT services	Static Computers (ex GST)	What you usually get
Monitoring only	From $100 per user per month	Proactive monitoring, patching and alerts; support billed separately
Fully managed IT services	$150 to $250 per user per month	Helpdesk support, remote support, network monitoring, patching, endpoint protection, email security, backup monitoring, vendor management
Security-first / regulated industries	Quoted after your complimentary IT review	All of the above plus managed detection and response, compliance support, advanced security, 24/7 cover
Break-fix (hourly)	From $179 per hour	Help when something breaks; no proactive maintenance in between. Most clients choose an ongoing agreement instead

Monitoring, fully managed and break-fix prices are Static Computers' own starting prices (November 2026). Pricing is tailored to your business, support requirements and security needs. Your exact price comes from the complimentary IT review. Microsoft 365 licences, hardware and networking equipment are usually extra. Managed IT services cost varies significantly with scope, so compare what's included, not just the price.

Common managed IT services pricing models

Managed service providers use various pricing models. The most common:

Per user pricing. A flat monthly fee for each person who uses IT. The most common pricing structure for small and medium sized businesses, because it covers every device a person uses and is easy to budget.
Per device pricing. A fee per computer, server and network device. Suits businesses with shared devices or more devices than people.
Tiered service packages. Bronze, silver and gold style packages with different specific services and response times.
All-inclusive fixed monthly fee. Everything in one price, including projects, within limits.
Hourly or block hours. Pay for support as you use it; the least predictable pricing model.

What drives managed IT services cost up or down

Number of users and devices. Most IT services pricing is per user.
Cyber security level. Endpoint detection, managed detection and response and compliance reporting add cost and remove risk.
Support hours. Business-hours support costs less than 24/7.
Onsite needs. Regular onsite desk support costs more than remote support.
Your IT environment and infrastructure. Servers, multiple sites, network infrastructure and specialist software add work.
Compliance. Health, legal and financial businesses usually need more controls and evidence.
Disaster recovery requirements. Faster recovery targets need more backup capability.

What's included and what costs extra: avoiding hidden fees

Included in every Static Computers plan: proactive monitoring and patching.
Fully managed plans also include: helpdesk for every covered user, endpoint protection, MFA and email filtering, backup checks and restore tests, and vendor management.
Monitoring-only plans: helpdesk and other support are billed separately.
Billed separately: hardware, Microsoft 365 and other software licences, and projects such as office moves or migrations. Projects are quoted as a fixed price before work starts, so there are no unexpected costs.

When comparing providers, ask for the exclusions list. Additional costs for onsite visits, after-hours support, security tools or onboarding are where cheap quotes incur higher costs later.

Contract terms

Agreements run for 12, 24 or 36 months, so you choose the term.
Offboarding fees and contract cancellation charges apply, as set out in sections 4.2 and 4.3 of our terms and conditions.

Managed IT vs break-fix vs in-house: cost savings compared

	Managed IT services	Co-managed IT	Break-fix	In-house team
Cost pattern	Fixed monthly fee, easy financial planning	Fixed monthly fee for the part we cover	Unpredictable support costs	Salary plus super, leave, training and tools: a significant investment
Proactive maintenance	Yes: monitoring and patching	Yes, shared with your team	No	Depends on the person
Cyber security tools	Usually included	Agreed with your team	Not included	Bought separately
Cover when someone's away	Yes	Yes	Yes	No
Lost productivity from downtime	Lower	Lower	Higher	Varies

For most small businesses, managed IT services deliver substantial cost savings over an in-house IT support team, and free staff to focus on core business activities and business growth. More detail: managed IT vs in-house IT.

Co-managed IT: working with your in-house team

Some businesses already have an internal IT person or team. Co-managed IT is where Static Computers works alongside them to bridge the gap: extra capacity when they're stretched, skills they don't have in-house, and projects they can't take on alone. We've worked this way alongside the internal IT teams at Vercel and Channel 9. Your team keeps ownership of your IT, and we cover the agreed parts at a fixed monthly fee.

Get a complimentary consultation

The fastest way to get an exact price is a complimentary IT review: 25 minutes, a written report, and a quote based on your actual IT environment.

What clients say on Google

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The best MSP I have used. These guys are quick, reliable and professional.

Chris Tan on Google

Great to deal with very helpful always answers a call , is very efficient at solving problems and making your data safe would highly recommend static computers and Steven

peter wallis on Google

Steve turned around an issue we were having with our CRM configuration in a timely and professional manner. I would definitely engage Steve at Static Computers again in the future.

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Questions we get asked

Not here? Call 1300 366 638 or ask on the review call.

How much do managed IT services cost per user per month?

Pricing is tailored to your business, support requirements and security needs. Static Computers' fully managed IT services start at $150 per user per month (ex GST), and your exact price comes from a complimentary IT review.

What are the common managed IT services pricing models?

The most common pricing models are per user pricing, per device pricing, tiered service packages, an all-inclusive fixed monthly fee, and hourly break-fix. Per user pricing is the most common for small and medium sized businesses.

What's included and what's billed extra?

A fully managed plan usually includes helpdesk support, monitoring, patching, endpoint protection, email security and backup monitoring. Hardware, software licences and projects are usually billed separately. Static Computers lists its inclusions and exclusions above.

Is there a lock-in contract?

Static Computers agreements run for 12, 24 or 36 months, so you choose the term that suits your business. Offboarding fees and contract cancellation charges apply, as set out in sections 4.2 and 4.3 of our terms and conditions.

Is managed IT cheaper than hiring an in-house team?

For most businesses under about 50 staff, yes. A managed plan costs less than the full cost of an IT employee once super, leave, training and security tools are counted, and covers more skills and hours.

Sources

Microsoft 365 prices: Microsoft Australia list pricing, checked September 2026.

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