Managed IT Services Sydney
One team looking after your whole IT environment: the helpdesk your staff call, the monitoring that catches problems before they stop work, the security that keeps you insurable, and the planning that stops surprise spending. Sydney-based since 2006.
What's included
| Included | What it covers |
|---|---|
| Unlimited helpdesk | Remote and onsite support for every user and device covered by your agreement, with a real person on the end of the line. |
| Proactive monitoring | Servers, workstations, network and cloud services monitored around the clock so faults are fixed before they become outages. |
| Patching and updates | Operating systems and business applications kept current on a schedule that suits your hours, not ours. |
| Security baseline | Endpoint protection, email filtering, multi-factor authentication and backup checks included, not sold separately. |
| Account management | A named contact who knows your business, plus regular reviews of what is working, what is ageing and what to budget for. |
| Vendor management | We deal with your internet provider, software vendors and hardware suppliers so your staff do not have to. |
You are probably ready for managed IT if
IT lands on someone whose job it is not
The office manager, the operations lead or the owner is the first call when something breaks, and that time comes out of the work they were hired to do.
The same problems keep returning
Printers, logins, mailboxes and the shared drive break in a loop because nobody owns the underlying cause.
Nobody can say what you run
There is no list of your devices, licences, warranties or who has access to what, so every decision starts with a discovery exercise.
Spending arrives as a surprise
IT costs show up as emergencies and replacements rather than as a plan you approved in advance.
Response and resolution times
- Average first response
- 5 minutes
- Helpdesk hours
- 9am to 5pm weekdays, on-call 24/7, security monitoring 24/7
How we take it over
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Complimentary IT review
A 30-minute conversation about what you run, what breaks and what worries you. You get our read on what to fix first, whether or not you engage us.
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Audit and document
We record the environment properly: devices, users, licences, network, backups and access. That document is yours and it is the reason support stops depending on one person’s memory.
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Stabilise
The known faults get fixed and the security baseline goes on before anything is redesigned. Most of the noise disappears in this phase.
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Run and plan
Monitoring, patching and helpdesk run continuously, and we meet on a regular cycle to review what is ageing, what is at risk and what to budget for.
What it costs
Every agreement is a fixed monthly figure quoted after a complimentary IT review, because scope varies a lot between businesses. How pricing works.
Managed vs in-house vs break-fix
Managed IT is a fixed monthly fee with monitoring and patching done before things break. Break-fix is billed by the hour when something goes wrong. An in-house hire is a salary plus leave, training and tools, and one person's skills. The full comparison.
Standards and tools we use
Enterprise-grade protection, with human-first 24/7 monitoring of endpoints, Microsoft 365 and sign-in behaviour. Microsoft 365 and Google Workspace backups run up to four times a day, and on-premises servers are backed up too.
Where we work
Onsite across Sydney; remote support nationally.
Who managed IT is for
Businesses of roughly 10 to 200 staff who depend on email, shared files, line-of-business software and the internet to trade, but cannot justify a full in-house IT team. If IT problems land on the office manager or the owner, managed services take them away.
How we work with you
We start with an IT review of what you have today. From there we agree a fixed monthly scope, document your environment, and take over support and maintenance. Nothing is rebuilt for the sake of it; we fix what is broken first and plan the rest with you.
What clients say on Google
Read 10 of our 40+ reviewsThe best MSP I have used. These guys are quick, reliable and professional.
Great to deal with very helpful always answers a call , is very efficient at solving problems and making your data safe would highly recommend static computers and Steven
Steve turned around an issue we were having with our CRM configuration in a timely and professional manner. I would definitely engage Steve at Static Computers again in the future.
Questions we get asked
Not here? Call 1300 366 638 or ask on the review call.
What does managed IT services actually include?
Helpdesk support for your staff, monitoring and maintenance of your systems, security tooling, backup checks, and ongoing planning, all under one monthly agreement with a defined scope.
How is managed IT different from break-fix support?
Break-fix means you call when something is broken and pay for the time. Managed IT means we are responsible for keeping things working, so our incentive is to prevent problems rather than bill for them.
Can you work alongside our existing IT person?
Yes. Many clients keep an internal coordinator and use us for the helpdesk, projects and security. We document everything so responsibilities are clear.
Do you support Sydney businesses onsite?
Yes. We are based at 222 Pitt St in the Sydney CBD and provide both remote and onsite support across the Sydney metro area.
What happens in a complimentary IT review?
A 25-minute call, phone or Teams. We ask what you run, what breaks, and what worries you, then tell you plainly what we would fix first and what it would take. There is no obligation and nothing to install beforehand.
How long does it take to switch providers?
Onboarding usually runs over a few weeks: audit and documentation first, then a parallel period where both providers are reachable, then a clean handover date. Nothing is switched off until we can support it.
What is not covered by a managed agreement?
Large projects such as office moves, migrations and full hardware refreshes are scoped separately so they do not distort the monthly cost. Third-party application support is coordinated but the vendor remains the vendor.
Related
Every service- IT Support Sydney Business IT support in Sydney: fast remote helpdesk, onsite technicians and plain-English advice for small and medium businesses.
- Cyber Security Services Sydney Managed cyber security for Sydney businesses: endpoint protection, email security, MFA, backups and Essential Eight alignment, run by your IT team.
- Outsourced IT Support Sydney Outsourced IT for Sydney businesses: a complete external IT department covering support, security, cloud and strategy, since 2006.
- Microsoft 365 support in Sydney Microsoft 365 setup, licensing, migration, security and support for Sydney businesses, including Business Premium configured for MFA and device management.
Book your complimentary IT review
25 minutes, phone or Teams. You get a written report covering what you run, what is at risk and what we would fix first, with a proposed agreement within five business days. No obligation.
Rather talk now? Call 1300 366 638. Not ready yet? Get Steven’s book, 90 Days to a Secure Business.