Outsourced IT Support Sydney
Outsource your IT department to a Sydney team that has done exactly this for small and medium businesses since 2006. You get helpdesk, engineers, security and a virtual IT manager without hiring, training or covering leave.
What's included
| Included | What it covers |
|---|---|
| Complete IT function | Helpdesk, systems administration, security, projects and planning delivered as one service. |
| Virtual IT manager | A senior contact who attends your management meetings, owns the roadmap and speaks to vendors on your behalf. |
| Transition from in-house | Structured handover from a departing IT staff member or a previous provider, including full documentation. |
| Co-managed option | Keep an internal coordinator and outsource the rest. We define the split clearly. |
| Predictable cost | A fixed monthly agreement instead of salaries, recruitment and unplanned contractor bills. |
When outsourcing beats hiring
One person is the single point of failure
When your IT person is on leave or leaves, the knowledge, the passwords and the relationships go with them.
The role needs several skillsets
Helpdesk, security, networks, cloud and strategy rarely live in one hire at a small-business salary.
Recruitment keeps stalling
The role stays open, and in the meantime the work lands on people who have other jobs.
Costs are unpredictable
Salary, recruitment, training, tooling and contractor invoices add up in ways that are hard to forecast.
How the handover works
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Map what exists
We inventory systems, access, vendors and the undocumented knowledge, whether it currently sits with a staff member or another provider.
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Take administrative control
Ownership of domains, tenants, licences and accounts is transferred to your business, held properly, not to an individual.
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Run in parallel
Both parties are reachable for an agreed period so nothing is stranded mid-transition.
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Assume the function
Helpdesk, maintenance, security and planning become ours on a set date, with a named contact and a documented environment.
What it costs
Every agreement is a fixed monthly figure quoted after a complimentary IT review, because scope varies a lot between businesses. How pricing works.
Standards and tools we use
Enterprise-grade protection, with human-first 24/7 monitoring of endpoints, Microsoft 365 and sign-in behaviour. Microsoft 365 and Google Workspace backups run up to four times a day, and on-premises servers are backed up too.
Why Sydney businesses outsource IT to us
An in-house IT person is a single point of failure: one set of skills, one person’s leave, one person’s documentation. Outsourcing gives you a team with a range of skills, coverage across the working week, and processes that do not walk out the door.
What clients say on Google
Read 10 of our 40+ reviewsThe best MSP I have used. These guys are quick, reliable and professional.
Great to deal with very helpful always answers a call , is very efficient at solving problems and making your data safe would highly recommend static computers and Steven
Steve turned around an issue we were having with our CRM configuration in a timely and professional manner. I would definitely engage Steve at Static Computers again in the future.
Questions we get asked
Not here? Call 1300 366 638 or ask on the review call.
What is the difference between outsourced IT and managed IT services?
They overlap heavily. Managed IT usually describes the support and maintenance service. Outsourced IT describes replacing or supplementing an entire internal IT function, including management and strategy. We provide both.
How do you take over from our current IT provider?
We request documentation and administrative access, audit and document the environment ourselves, run in parallel for a short period, then take full responsibility on an agreed date.
Can you provide a part-time IT manager?
Yes. The virtual IT manager role is included in outsourced agreements and can also be engaged on its own through our IT consulting service.
What happens in a complimentary IT review?
A 25-minute call, phone or Teams. We ask what you run, what breaks, and what worries you, then tell you plainly what we would fix first and what it would take. There is no obligation and nothing to install beforehand.
What happens to our current IT staff member?
Many clients keep them and move them onto the work only an insider can do, with us taking the helpdesk, out-of-hours and specialist load. We work to whatever arrangement you decide.
Do we lose control of our systems?
No. Domains, tenants and licences are registered to your business and you hold the ownership. If we ever part ways, you leave with your documentation and your access.
Related
Every service- Managed IT Services Sydney Managed IT services for Sydney small and medium businesses: monitoring, helpdesk, security and planning under one predictable agreement.
- IT Consulting and Strategy Sydney IT consulting for Sydney businesses: technology roadmaps, virtual CIO advice, vendor selection, budgeting and IT training grounded in day-to-day operations.
- IT Support Sydney Business IT support in Sydney: fast remote helpdesk, onsite technicians and plain-English advice for small and medium businesses.
- Cyber Security Services Sydney Managed cyber security for Sydney businesses: endpoint protection, email security, MFA, backups and Essential Eight alignment, run by your IT team.
Book your complimentary IT review
25 minutes, phone or Teams. You get a written report covering what you run, what is at risk and what we would fix first, with a proposed agreement within five business days. No obligation.
Rather talk now? Call 1300 366 638. Not ready yet? Get Steven’s book, 90 Days to a Secure Business.