Switching IT providers: what the first 30 days look like
Last reviewed 24 September 2026.
Onboarding with Static Computers can be as fast as five days, and your business operations keep running throughout. As your new IT provider, we handle the conversation with your current provider, collect admin accounts and documentation, secure your IT environment, and install proactive monitoring, security tools and backup, while your staff can call our support team from day one. You don't need to wait for your current contract to end to plan the switch.
Warning signs it's time to switch IT providers
Most businesses don't switch providers lightly. These warning signs usually mean it's time for careful consideration of a new provider:
- Slow response times and support tickets that sit for days.
- Recurring problems. The same issue comes back because nobody fixes the cause.
- Purely reactive support. Your provider only acts when something breaks; there's no proactive monitoring or planning.
- Poor visibility. You don't get clear visibility of what they do, what you pay for, or your security posture.
- Surprise costs. Services cost more than expected because of add-on charges.
- Security gaps. No MFA, untested backups, or no answer when you ask how they'd handle compliance requirements.
- Outgrown them. Your business goals have moved on and the provider hasn't.
If an underperforming provider shows several of these, you're paying for the same level of risk without the value.
Before you make the switch
-
Check your contract terms
Look at notice periods, exit terms and any charges for leaving your current agreement.
-
List your pain points
and specific needs so you can judge whether a new provider will fix them.
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Audit what you have
List systems, cloud platforms, licences and who holds the admin accounts.
-
Compare providers carefully
on response times, security, pricing and exit terms, not just what you hear in the sales process. See how to choose a managed IT provider.
The 30-day transition process
| When | What happens | What you do |
|---|---|---|
| Day 0 | Agreement signed. We send a handover request to your current provider. | Sign a one-page authority letter (we draft it) |
| Days 1–5 | We collect admin accounts, licence details, network information and documentation for your current environment. Staff can call our helpdesk. | Tell staff the new support number |
| Days 5–10 | Security baseline: admin passwords changed, MFA checked for every account, the outgoing provider's access removed once handover is complete. | Nothing |
| Days 10–20 | Our proactive monitoring, patching, security tools and backup installed on every device, in the background. | Nothing; staff aren't interrupted |
| Days 20–30 | Documentation completed, urgent risks fixed, first backup restore test. | 30-minute review meeting |
| Day 30 | Fully managed. You get a report on what we found and a plan for the next 90 days. | Agree priorities |
What we need from you
- Admin access to Microsoft 365 or Google Workspace, and your domain registrar.
- Contact details for your current provider and the end date of your current contract.
- A list of the software you rely on and who supports it.
- Logins or contacts for your internet and phone providers.
If you don't have some of these, that's common. Part of the transition process is finding them.
How we handle your outgoing provider
We contact your outgoing provider professionally, with your written authority, and request a handover of credentials, documentation, licences and any hardware or software they manage. Most support providers cooperate. Where they don't, we work through it: your business owns its accounts and data, and we can regain access with your authority.
Template: handover request to your current provider
Dear [provider],
[Business name] has appointed Static Computers to manage our IT from [date]. Please provide Static Computers with the following by [date]: administrator credentials for all systems you manage for us; documentation including network diagrams and asset lists; details of licences held on our behalf; and a list of any services you provide that will end with our agreement.
Thank you for your support to date.
[Name, title]
Potential issues and how we handle them
| Risk | How it's handled |
|---|---|
| Downtime and disruption during the switch | Tools are installed in the background; nothing is switched off until its replacement works |
| Missing documentation | We audit and document your environment in the first 30 days |
| Uncooperative outgoing provider | You own your accounts; we regain access with your authority |
| Licences held in the old provider's name | We transfer them or re-license without a gap |
| Same issue recurring after the switch | We look for root causes in the first 90 days, not just symptoms |
What clients say on Google
Read 10 of our 40+ reviewsThe best MSP I have used. These guys are quick, reliable and professional.
Great to deal with very helpful always answers a call , is very efficient at solving problems and making your data safe would highly recommend static computers and Steven
Steve turned around an issue we were having with our CRM configuration in a timely and professional manner. I would definitely engage Steve at Static Computers again in the future.
Questions we get asked
Not here? Call 1300 366 638 or ask on the review call.
How long does it take to switch IT providers?
With Static Computers, onboarding can be as fast as five days, and your staff can call our helpdesk from day one. Most of the transition happens in the background.
Will we have downtime when switching IT providers?
No planned downtime. Monitoring, security and backup tools are installed in the background, and nothing is removed until its replacement is working.
What do we need from our current provider?
Administrator credentials, documentation, licence details and a list of services they manage. Static Computers requests these on your behalf with a signed authority letter.
Do we have to wait for our current contract to end?
No. You can plan the switch before your current contract ends so there's no gap. Check your notice period; Static Computers can help you time the handover.
When should we switch IT providers?
Consider switching when you see recurring problems, slow response times, purely reactive support, poor visibility of what you're paying for, or security gaps your provider can't explain.
Book your complimentary IT review
25 minutes, phone or Teams. You get a written report covering what you run, what is at risk and what we would fix first, with a proposed agreement within five business days. No obligation.
Rather talk now? Call 1300 366 638. Not ready yet? Get Steven’s book, 90 Days to a Secure Business.