Medical IT support for Sydney practices
Last reviewed 24 September 2026.
Static Computers provides medical IT support for Sydney medical practices, specialist clinics and allied health providers: keeping clinical systems and practice management software running during clinic hours, protecting patient data to the standard the Privacy Act expects, and backing up health records so a failure or ransomware attack doesn't stop patient care. Our medical IT services combine proactive monitoring, cyber security and on-site support, with an average first response of 5 minutes.
Why medical practices need specialist IT support
Healthcare providers depend on IT for almost everything: appointments, clinical software, electronic health records, pathology results, e-prescribing, billing and telehealth. When systems go down, patients wait and doctors can't see histories. At the same time, the healthcare sector is a prime target for cyber threats because patient records are valuable. In ASD's reporting, health care and social assistance is consistently among the top sectors reporting cyber security incidents. Medical IT support has to balance two things: systems that run smoothly all day, and robust security measures to protect sensitive patient data.
Our medical IT services
| Service | What's included |
|---|---|
| Helpdesk and on-site support | Fast help for reception, consult rooms and practice managers, remotely or on site |
| Clinical software support | Support for your practice management system and clinical software, working directly with vendors |
| Proactive monitoring and maintenance | Servers, PCs and network monitored; updates and patches applied outside clinic hours |
| Cyber security | MFA, endpoint detection and response, email filtering and access controls to protect patient data |
| Backup and disaster recovery planning | Protected, tested backups of clinical data and health records, with a plan to restore critical systems fast |
| Cloud services | Microsoft 365, cloud-hosted clinical software and secure remote access for doctors working off-site |
| Network management | Reliable Wi-Fi and networks for consult rooms, including medical devices and imaging equipment |
| Telehealth | Reliable video, headsets and secure connections for telehealth consultations |
The clinical software we support
Static Computers supports the clinical, practice management, imaging, telehealth and billing software your practice already runs, and works directly with your vendors when an issue needs them.
We work with your software vendors directly, so your practice manager doesn't have to sit between two support desks, and we understand clinical workflows so fixes don't disrupt patient care.
Ensuring compliance: your obligations
- Privacy Act 1988. Health information is sensitive information, and all health service providers are covered by the Privacy Act regardless of turnover. That includes the Notifiable Data Breaches scheme: a suspected breach must be assessed, and eligible data breaches notified to the OAIC and affected patients.
- RACGP guidance. The Royal Australian College of General Practitioners publishes Information security in general practice, practical best practice guidance on protecting practice systems and patient data.
- My Health Record. Practices registered for My Health Record have their own security and access policy obligations.
Static Computers helps you meet these relevant healthcare regulations with technical controls and documentation you can show if asked.
Protecting patient data: risks specific to medical practices
| Risk | How it's mitigated |
|---|---|
| Ransomware stopping clinics | Protected, tested backups of clinical systems; endpoint detection and response on every PC |
| Email compromise and fake invoices | Enforced MFA, email filtering and payment-verification processes |
| Shared reception and consult-room PCs | Separate logins, automatic screen locks, restricted admin rights and access controls |
| Old devices running imaging or medical devices software | Isolated on the network, monitored, and planned for replacement |
| Staff turnover and locums | Fast, documented onboarding and offboarding of access |
| Remote access by doctors | Secure access through MFA and managed devices only |
Why partner with Static Computers
- A dedicated team that knows your practice and your clinical software.
- Proactive support and ongoing maintenance to minimise downtime during clinic hours.
- Support that scales from single GP clinics to specialist clinics and multi-site practices.
- A Sydney team supporting local businesses since 2006.
What it costs
Medical practices usually need more security controls and evidence than a typical office, so they tend to sit toward the upper end of managed IT pricing. Static Computers' medical IT support is quoted after a complimentary IT review. See pricing.
What clients say on Google
Read 10 of our 40+ reviewsThe best MSP I have used. These guys are quick, reliable and professional.
Great to deal with very helpful always answers a call , is very efficient at solving problems and making your data safe would highly recommend static computers and Steven
Steve turned around an issue we were having with our CRM configuration in a timely and professional manner. I would definitely engage Steve at Static Computers again in the future.
Questions we get asked
Not here? Call 1300 366 638 or ask on the review call.
Do you support our practice management software?
Yes. Static Computers supports the clinical and practice management software your practice already uses, and works directly with the vendors when an issue needs their involvement.
How do you protect patient data?
We enforce multi-factor authentication, restrict admin access, encrypt devices, protect email, keep backups that ransomware can't delete, and monitor every device. We also help you document these controls for Privacy Act and RACGP expectations.
What happens if our systems go down during clinic hours?
Our average first response is 5 minutes. Because backups are tested regularly, a failed server or PC can be restored rather than rebuilt from scratch, so patient care isn't held up.
Do you support allied health and specialist clinics?
Yes. Static Computers' medical IT support covers GP clinics, specialist clinics and allied health practices such as physiotherapy, psychology and dental.
What does medical IT support cost for a practice our size?
Static Computers' medical IT support is quoted after a complimentary IT review.
Book your complimentary IT review
25 minutes, phone or Teams. You get a written report covering what you run, what is at risk and what we would fix first, with a proposed agreement within five business days. No obligation.
Rather talk now? Call 1300 366 638. Not ready yet? Get Steven’s book, 90 Days to a Secure Business.